Monday, June 21, 2010

when pc is showing bluescreen


1. If you cannot install the OS in normal way (not ghost), please do some troubleshooting as the following steps, if the problem still remains after the troubleshooting, please contact your retailer for a check.
1.1. Change the CD and the ODD for a test
1.2. Change the ram and the ram slot for a test
1.3. Reset the CMOS default and don`t overclock
1.4. Check whether the CPU fan can work fine
1.5. Just keep the necessary device can install the OS
1.6. Check whether the HDD, ODD cable can work fine, or any vacancy cable
1.7. Check whether the CPU is on the CPU support list

2. If you can install the OS in normal way, please do some troubleshooting as the following steps:
2.1. Press F8 when booting up the PC, choose the right configure the last time, if the problem is resolved, you can confirm it is a Process error accidently.
2.2. Whether installed any new hardware or software:
2.2.1 If yes, Press F8 again, enter safe mode, uninstall the drivers, softwares and scan the virus, if the issue can be resolved, you can confirm that Affect virus or driver and software are not compatible.
2.2.2 If not, or if the problem still remains after the troubleshooting as the step 2.2.1, or the safe mode could not be entered successfully, please just keep the necessary device to install the OS. If the problem can be resolved, you can confirm that other peripheral device incompatible, please update the BIOS and drivers for a test.
2.3 If the problem still persists, please do some further troubleshooting as below, if it is still not helpful, please contact your retailer for a check.
2.3.1 Change the ram and insert the ram in different slots for a test
2.3.2 Check whether the VGA card is connected well
2.3.3 Check whether the HDD and the cable can work fine
2.3.4 Pease back up the important file, reinstall the OS for a test
2.3.5 Change the HDD and reinstall the OS for a test

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